File Integrity Guarantee & Replacement Policy

Every Embing design is hand-digitized and test-stitched before release. Our promise: flawless stitches on the first run.

What's covered

• Corrupted or unreadable files
• Thread breaks or density issues caused by digitizing
• Missing formats in the .ZIP

How to claim

Email support@embing.com with your order number and a photo of the stitch-out. We send a corrected or replacement file within 24 hours.

Refunds

Because files are digital, refunds are offered when a replacement cannot fix a verified file defect.